Streaming video – 18 minutes

Richard Fernandes is the founder and CEO of The Staffing Exchange. He has been in the recruitment industry for over 25 years as a recruiter, owner operator and now a dedicated trainer. He has trained hundreds of recruiters and is ranked as one of Canada’s TOP 100 most influential leaders in the multibillion dollar staffing industry. Richard founded The Staffing Exchange in 2002 as a firm commitment to the training, certification and licensing of Career Brokers.

In this episode, he talks about client visitations. When Richard entered the industry 25+ years ago, all we had was a phone, the yellow pages, a fax machine AND a handshake! There was no internet, CRM technology, texting, voicemail, tweeting, Facebook or LinkedIn. Yet, he billed as much as some of the big billers of today with all their new age technology. How was that possible? It was because he built stronger and more personal client relationships face-to-face! Richard discusses 2 methods of client meetings: CLIENT VISITATIONS and CLIENT EIOs or Employer in Office.

Visitations by Richard Fernandes

Supplemental Materials

Download Facilitation Guide

Continuing Education Unit