Streaming video - 41 minutes
Rob Mosley is a Managing Partner and Senior Director of Training and Development for Next Level Exchange. Rob comes to Next Level from MRINetworkâ„¢ where he served as the Chief Learning Officer, responsible for all training and sales development of 1,100 offices worldwide. He is a licensed facilitator for Stephen Covey's The 7 Habits of Highly Effective People. Rob holds master certifications in Consultative Selling, Performance Coaching, Advanced Sales Negotiation, Strategic Client Communication, and Major Account Planning & Strategy. Rob is a keynote speaker and facilitator at continuing education seminars in the areas of Business to Business Sales.
In this session entitled, "That's a Great Question", Rob discusses great dialogue. Great dialogue in our business is the cornerstone of our craft. Great dialogue has four distinct elements; Probing, Listening, Responding, and Aligning. Rob will break this down and discuss each of these important skills to better understand how they integrate with each other to form true diagnostic communication with your clients.
