Client Marketing Scripts
The Next Level Exchange Library contains client marketing scripts for a number of situations recruiters commonly face.
Client Marketing Voicemail Scripts
The Next Level Exchange Library contains client marketing voicemail scripts for a number of situations recruiters commonly face.
Client Marketing Recorded Phone Calls
The Next Level Exchange Library contains client marketing recorded phone calls for a number of situations recruiters commonly face.
Client Marketing Emails
The Next Level Exchange Library contains client marketing emails for a number of situations recruiters commonly face.
Client Marketing Articles
The Next Level Exchange Library contains examples of client marketing articles for a number of situations recruiters commonly face.
Client Marketing Forms
The Next Level Exchange Library contains examples of client marketing forms for a number of situations recruiters commonly face.
Types of Marketing
Rainmaking is crucial to long-term survival in the search business. Your ability to generate new collaborative relationships with clients who will pay your fee is what distinguishes a marginal biller from a big one. This section covers the twelve common, and not so common, approaches to developing new clients.
Market Mastery
Your challenge as a recruiter is to bridge the gap between the professional fees you charge and the value or perceived value that you provide for companies. One of the best ways to bridge the value gap with both clients and candidates is to develop true expertise in a very specific industry or niche: this is called Market Mastery. By gaining in-depth industry insight beyond the obvious, you position yourself to bring unique knowledge to the marketplace – knowledge worthy of your professional fees.
MPC Approach
The MPC Approach works very well not only for a brand new recruiter (because of lack of market knowledge), but also for the veteran recruiter (because of excellent market knowledge). The presentation itself should cover three things – current/past responsibilities, specific notable achievements that will demonstrate the credibility of the candidate, and (most importantly) the benefit to the prospective employer for bringing this individual on board.
Recruiting Flipped to Marketing
Flipping a recruiting call to a marketing call can be one of the most comfortable ways to ease into a marketing presentation, especially for those who are just learning how to market. The key to this approach is to flip the call when you have identified that you are speaking with a decision maker; otherwise, you are qualifying someone who ultimately cannot move the process forward.
Reference Check Approach
Reference checking is a great way to make a warm call into a new company. The process begins as a reference check call but with a dual purpose to ‘flip’ into either a recruiting or marketing call for new business. The call itself is one that is easily executed, because you will not encounter much resistance when you are calling to facilitate a reference check. You then build credibility because this prospective client now knows the caliber of both candidates and opportunities that you represent.
Assumptive Approach
You surely have heard the phrase “act as if”. Act as if you are a leader, and you will become one. Act as if you cannot fail, and you will not fail. This same principle can be adopted from a marketing perspective as well and is called the Assumptive Approach. Act as if there are open positions, and you will bypass the typical smokescreen resistance that other recruiters will encounter.
Consultant Approach
In essence, the second angle to approaching calls as a consultant allows you to operate as a true mid-management consulting firm. There is no better organization to provide your clients real-time market intelligence, whether it pertains to salary surveys, business development, or strategic organizational development. By means of leveraging your current search, you are able to gain additional insight and information that you can provide value back to the client – all through the course of executing your normal recruiting and marketing calls.
Indirect Approach
An indirect approach when recruiting a candidate, we can use this same approach when pursuing new client development. This approach can be used to demonstrate market mastery and consultative questioning, as well as allows the opportunity for a client to volunteer themselves or their own needs. This is a great approach to use when you have a specific client in mind that you would like to target and partner with.
Follow-up Approach
The Follow-Up Marketing Approach is truly a two-step process. The heavy lifting is done on the first call, setting the stage for any follow-up calls to be targeted and value-added. If you’ve ever called a client just to ‘check in’ or ‘touch base’, you have done a poor job of creating a value proposition for your subsequent calls. You must ask the client sophisticated questions to solicit specific answers regarding what information will get them wanting to answer your calls in the future. When they tell you they are interested in new business development ventures, and you call back two months later with a prospective introduction for business, the call will surely be returned.
Branding and Advertising
No different than Jell-O is synonymous with gelatin, and Kleenex with tissue, you want your name to be synonymous with recruiter. This is a long term strategy that is tied in to the in-bound marketing approach. This effort can range from hiring a third party PR firm to constantly keep you in front of major media outlets, to simply creating a stellar website that truly encompasses the caliber of recruiter that you are. Your marketing outreach should not be limited to only a phone call once every few months, but staying in front of your audience through newsletters, participating in industry associations, and penning articles in trade publications. This section will give you a variety of ideas from big to small to allow you to create a consistent branding effort.
Mergers and Acquisitions
The merger and acquisition marketing approach is one that delivers strategic growth solutions to firms who are interested in gaining a competitive advantage in the marketplace through M&A services to grow their market share. Instead of placing a single candidate, you can facilitate an introduction for an entire organization to integrate their business into that of your client. Your fee is based on a percentage of the overall sale of the firm. Not only does this approach lend itself to large fees, but it also provides a platform for some high-level strategic business conversations with the ultimate owners and decision makers.
Inbound Marketing Approach
You would love the phone to ring with inbound job orders. You can will the phone to ring. You can pray the phone will ring. How else can you ensure that you are allowing for the highest number of inbound calls?
Marketing Objections
There are three areas to overcoming resistance – knowing when an objection has been raised, knowing how to deliver your response, and knowing what specifically to say in your response. Remember that your audience is hip to the game – they can sometimes predict your rebuttal even before you have a chance to deliver it. Therefore, you overlook this tremendous opportunity to explain to them that they are indeed right – they should brush off nearly every other recruiter who calls – but that you are different. If you are saying the same thing that all other recruiters are saying, you will miss this incredible opportunity to set yourself apart.
No Openings
"We have no openings/on a hiring freeze." It is possible that this is a valid concern. The company may have all the employees it needs and may not be able to justify any more hiring at this time. Generally though, no company has enough top quality employees. Good managers are always looking for someone who can do a job better than is currently being done, or are considering the addition of a top-notch individual.
Call HR
Human Resources typically lacks the technical competence necessary to answer specific questions relevant to this type of position. A good way to drive this home is to have a few very specific, technical questions that you can ask the hiring authority and get his/her opinion as to if HR is able to answer such questions. This will not only drive your point home, but further establish yourself as an expert in your market.
We Don’t Use Recruiters
"We Don't Use Recruiters." "Don’t” in the first statement is a very strong term – and it behooves you to clarify what the actual objection is. It is possible that the company cannot afford to pay a fee, however, more often than not, the company has not fully considered the benefits of using a search firm. This presents an opportunity to capture the account by overcoming the concern through selling the benefits of partnering with a firm like yours.
Using Other Firm
"We are using another firm." The great news is that you’ve found a company that recognizes the value of using a recruiter! The bad news is that it’s just not you – YET. This is an opportunity for you to get an understanding of how they found that firm and why they are using them. No firm is perfect – so there’s a good chance that you can probe to find some areas of pain – and those areas could be ones that you are able to alleviate.
Send a Resume
"Send me a resume and if I'm interested, we'll talk about an agreement." The ‘Send me a resume’ concern is often incorrectly viewed as an expression of interest on the client’s part by new, inexperienced recruiters. More often than not, the request for a resume is simply a client’s way of saying “no” without having to handle rebuttals to his or her other concerns. At the very least, clients have found it to be an effective method of postponing a decision.
Using Postings and Ads
"We have posted an ad and are getting tons of resumes from there." Obviously, as recruiters we know that passive candidates versus active candidates are two completely different candidate pools. Most reports show that about 15% of candidates read ads as a means of finding new career opportunities. If you are a market master and know your industry, you could very easily explain the metrics to your hiring authority.
Other Objections
Other common objections recruiters need to be prepared to overcome.
Search Assignments
Congratulations! After countless marketing presentations, you’ve found a prospective client who has an opportunity that you could potentially fill. Before you drop everything and start making recruiting calls on behalf of that prospective client, there are two more steps that must be taken in the process. The first step is to prioritize this search assignment and select only those searches that you have the highest likelihood of successfully completing. The second step is to take a quality, in-depth search assignment that highlights numerous critical areas pertaining to this opportunity. Skipping or shortcutting either of these two steps will result in a much longer, less efficient, and less effective search process.
Prioritizing Search Assignments
The Pareto Principle (also known as the 80-20 rule), when applied to recruiting, says that roughly 80% of our placement success will come from as few as 20% of the job orders and search assignments on our desk. The better job we do at identifying which 20% of our job orders are the highest priority, the faster we can generate over 80% of our revenue. There are three primary buckets in which we can group our prospective search assignments – “Can’t Help”, “MAPPING”, and “Quality Search Assignment”. Let’s break down each bucket:
Solid Search Assignments
Taking a thorough and solid search assignment is the most valuable tool you have for determining how you can best partner with and serve your clients. There are ten essential areas of a Solid Search Assignment Profile – the first nine are listed in this section with questions and dialogue for each. The last area of the form, “Establishing the Proper Service Charge and Terms”, will be covered in the next section of the Exchange.
Matching and Presenting Overview
The process of matching and presenting requires a significant amount of objectivity – one that is verifiable because of reinforcing facts or concrete evidence. It’s important when you are making any kind of professional recommendation, as in recommending your candidate for consideration by your client, that your recommendation is an […]
Matching
It’s important, for a number of reasons, not to try to fit a square peg into a round hole. There are two sides to this equation, and both are equally important to match to the other. On one side of the equation, you have what the client and hiring manager […]
Presenting
Before you just forward an email to your hiring manager with the candidate’s resume attached, there are steps to take to make sure you are continuing to provide value and elevate your level of relationship with both your client and candidate. The more value you bring to the equation, the […]
Candidate and Client Interview Preparation Overview
You have a candidate and a client who are interested having an exploratory conversation together – phenomenal! You are one step closer to helping your client hire their next star performer, and one step closer to finding the right candidate an exciting next step in his career. Before an initial […]
Candidate Interview Preparation
Even if a candidate has been in the industry for quite some time and feel like they’ve interviewed successfully before, or even if a candidate has been interviewing recently, slow down and walk them through what to expect and how to put their best foot forward. A solid candidate interview […]
Client Interview Preparation
Preparing a hiring manager for an interview may be one of the most commonly skipped steps in the placement process. This omission may be due to an assumption that hiring managers interview people constantly and certainly know what they are doing, or because we are worried about offending the hiring […]
Candidate and Client Interview Debrief Overview
As you continue to provide value above and beyond simply scheduling interviews, a strong way to provide that value is by conducting a comprehensive debrief of both the candidate and the client following any initial, as well as subsequent, interviews. Of course the obvious question to both sides is “do […]
Candidate Interview Debrief
Keep in mind that this is a serious life choice that is being made by the candidate; this is how a candidate provides for himself, for his family, how he identifies his contribution to the world, and his sense of security. Take the time to not only help the candidate […]
Client Interview Debrief
Throughout the client debrief conversation it is critical to help your client process the “why’s” behind the accuracy of the hire. The purpose of the client debrief is to gauge initial thoughts, but to then continue to provide information or support to assist your client in thinking through this alignment. […]
Service Charge Overview
What are the chances that this is the most viewed section of the entire Next Level Library? The way you present yourself, the way you behave in your preparation, the way you clarify your process – all will have an impact on how you are perceived by potential clients. Ultimately, if you do a poor job differentiating yourself by your process, you will end up having to differentiate by your price.
Types of Service Charges
There are numerous options that you have when it comes to customizing your service charge and approach to the needs of your client. In this section, we will give you an overview of the most common types of service charges – Contingent Search, Retained Search (with no placement commitment), Financially Committed Search, Consulting Agreements, and Annualized Agreements.
Establishing the Proper Service Charge
In a perfect world, you will first have the opportunity to gather strong insights into a client’s areas of pain and needs for growth before you begin rolling out your service charge and terms for working together. The phrase “prescription before diagnosis is malpractice” is incredibly relevant to this step in the client development process - the discussion around recommending a solution and your professional fees should not take place until you fully understand where the client is in their hiring process.
Professional Recommendations
Once you’ve garnered enough information to formulate a game plan, it’s time to create and deliver your Professional Recommendation to the prospective client. It is imperative that your recommendation for a solution and fee is presented with absolute confidence, and that you are very clear about your recommendations and process. It is at this point in the conversation that you have the opportunity to differentiate yourself as a true consultant and collaborator in this process – not just a vendor.
Service Charge Resistance and Rebuttals
After presenting your Professional Recommendation to your potential client, it is anticipated that you will encounter some form of resistance. Just like we covered in the other Objections Segments in the Library, you should be fully prepared to handle all typical statements of resistance. We can essentially predict the objections that you are going to hear on a daily basis, and those are the ones we have covered in the following section.
Market Mastery
One of the biggest challenges that recruiters face is how to bridge the gap between being perceived as a vendor to clients and candidates versus being perceived as an irreplaceable and invaluable partner to clients and candidates. One of the best ways to bridge that value gap with both clients and candidates is to develop true expertise in a very specific industry or niche; this concept is called Market Mastery.
Planning Overview
As recruiters, those in our industry who perform at the highest levels have a formalized strategic plan in place and have implemented it well. Those recruiters who flounder often seem to struggle in their attempts to be successful. In order for a recruiter to be successful, there needs to be a roadmap for success - specific results that are to be achieved and establishing a course of action for achieving them.
Annual Plan
Before jumping in and dialing the phone, think first about what you are looking to accomplish with those dials. As recruiters, if there is not a clear direction and path for the placement process, it is possible to end up mistaking activity for productivity.
Daily Plan
The purpose behind creating a daily plan is that it will allow you to maximize your opportunity to reach as many candidates and clients as possible while business is open. Imagine you owned a restaurant and your objective was to serve as many patrons as possible during the prime lunchtime hour. The more quality lunches you serve, the more money you will make; the more satisfied patrons you have, the more they are going to tell their friends about your amazing restaurant.
Executing a Daily Plan
Unfortunately, we live in an ADD world. It has been said that the amount of information in a Sunday New York Times today is more than what the average person learned in an entire lifetime in 19th century. Today, we are constantly being inundated by messages - from radio and TV to internet, newspaper, bill boards, product placements in movies, elevators, sporting events, airplanes, trains, and even bathrooms. We have instant messages, text messages, call forwarding, email on our phones and have become so overly accessible that we’ve created a culture with incredibly low attention spans and incredibly high stress levels.
Gatekeeper
For most, the word “gatekeeper” conjures up an image similar to the Cerberus, the mythological Greek creature employed as Hades' loyal watchdog guarding the gates granting access and exit to the underworld. If you think about it, this negative association with receptionists seems slightly unfair; remember that this individual is being judged on their ability to accurately assess who deserves to be put through and who to keep at bay. You have a job you’ve been hired to do, and so do they – it just so happens those two jobs can appear conflicting at times!
Recruiting Objections
There are three areas to overcoming resistance – knowing when an objection has been raised, knowing how to deliver your response, and knowing what specifically to say in your response. Remember that your audience is hip to the game – they can sometimes predict your rebuttal even before you have a chance to deliver it.
I’m Happy!
Ever noticed that if you give those you are close with the opportunity to open up about how they are doing in life, in their career, with their spouse, with their family, or financially, that they can immediately rattle off numerous things they wished were different or that they are dissatisfied with? However, when making recruiting calls into your market, all of a sudden – everyone is happy!
What Does the Position Pay?
"How much or what does the position pay?" is one of the second most voiced objections that you as a recruiter have to learn to address with candidates. Most would suggest to never disclose a compensation range early on, because no candidate ever views himself or herself as average. Therefore, when you throw out a salary range, the candidate will only hear the top end of the spectrum.
Where Did You Get My Name?
How easy is this question to answer? “Our database” or “the Internet” or “it’s confidential” all seem like straightforward responses, but take a moment and consider the possible missed opportunity that exists if you simply declare the originating source. Review the responses in this NLE Library section and recognize that in most, the answers are delivered in a way that could elevate your level of being perceived as in industry expert, as well as pat the candidate on the back at the same time.
I Can’t Make a Move Until…
This response can take a variety of paths – it could be completed with "…until I get my promotion, or raise, or bonus, or the current project I'm working on is complete, or until my kids graduate this year, or until my spouse finishes his assignment…".
Relocation Concerns
The reasoning behind not wanting to relocate can be backed by many logical explanations! These could range from health or family obligations, to a destination that is not in alignment with what the candidate wants or needs, to a misunderstanding as to the types of opportunities that exist within the current location.
Other Recruiting Objections
Perhaps the best way to help a candidate overcome the objection of "having had a bad experience with recruiters in the past" is to encourage due diligence. This clip highlights the possibility that a simple investigation and verification about someone or something can easily validate making a correct decision.
Approaches to Recruiting Overview
Now that you’ve secured your first or first few clients who each have real requisitions, job orders or search assignments, you now need to be able to successfully execute against those searches by placing uniquely qualified candidates – thus establishing yourself as an experienced recruiter and justifying your service charges to your clients
Direct Approach
The Direct Recruiting approach is a rapid fire approach to making calls which can be used when you quickly need to get to a yes or a no decision from a candidate to the question of “are you interested in this opportunity?” or "what are your thoughts on this personally and professionally?”.
Indirect Approach
At the core of the Indirect Approach to recruiting is asking your prospective candidate for a referral, recommendation, or the name of someone else having the level of expertise and experience to match the role you just described. By intentionally using a variation of the take-away close, you are enticing the individual on the other end of the phone to either buy-in to the opportunity themselves, or to let you know who they know that could be a match for your need.
Market Mastery Approach
The Market Mastery Approach is based on having a level of in-depth industry insight and knowledge above and beyond your competitors and then applying it to your everyday conversations with candidates and clients alike. This hyper-level of insight and knowledge comes from developing a true expertise in a very specific industry or niche.
Reference Check Approach
Reference checking is a great way to make a warm call to a prospective candidate. The process begins as a reference check call but with a dual purpose to ‘flip’ into either a recruiting or marketing call for new business. The call itself is one that is easily executed, because you will not encounter much resistance when you are calling to facilitate a reference check.
Pillars of Presentation
There are four primary pillars that can comprise the structure of a strong recruiting presentation: the company, the boss, the position, and the compensation. Some opportunities will be stronger in certain pillars and it is not necessary to try to cover every pillar in a single presentation; the bottom line is to remember to always look at your client through the eyes of a candidate.
Name Gathering
As an executive recruiter, part of our mission is to identify every prospective candidate and every prospective client in your niche. All industries are constantly evolving. Candidates enter into the industry, others retire, individuals move from organization to organization, firms merge or close, people get promoted, new companies are formed; it’s a constantly moving target. Accept the fact that nothing, when it comes to the status of candidates and clients in your marketplace, is an absolute truth.
Web-Based
Doing industry research off-hours is an essential priority for all recruiters. It is a recruiter’s responsibility to leave no stone unturned, and social networking, professional association, and niche specific sites or publications are a must to master. There are copious amounts of industry and niche-specific sites that exist, should be saved as “favorites” in your browser, and revisited on an ongoing basis.
On the Phone
Since the majority of a recruiter’s day is spent on the phone, this is the most obvious tool by which to gather new names and referrals! Conversations can include both direct solicitations for referrals, or indirect referrals due to asking a variety of specific questions that lead to the right individual. Of course, the most obvious question to ask a candidate is “who do you know?”
Additional Techniques
In addition to gathering referrals on the phone and using the Internet to source for new leads, there are a number of creative additional ways to continually name and information gather within your market. This section of the NLE Library provides supplementary techniques that can be combined with primary methods of name gathering throughout the day.
Candidate Data Sheets Overview
Before presenting any candidate to your client, it is necessary is to prioritize this candidate and move forward only with those candidates you have a high likelihood of placing. Just because a prospective candidate volunteers him or herself for consideration does not necessarily mean that you can, or have to, help them. Developing a discerning nature will not only allow you to brand yourself as a true professional, but you also will elevate yourself in the eyes of your clients, who appreciate you presenting them with only the top tier of talent in their organization.
Condensed CDS
In some circumstances, taking an hour to get to know a candidate may not be the most effective use of time. The individual could perhaps be only moderately interested in other opportunities, or is locked in where they are an extended period of time due to a large bonus or contractual stipulations, or be outside the scope of your defined niche but still possibly a placeable candidate in the future. The Condensed Candidate Data Sheet (CDS) form allows you to ask the most critical information, in five to ten minutes, that you can then keep on file for future searches and conversations.
Solid CDS
Using a comprehensive Candidate Data Sheet (CDS) will allow you to thoroughly screen a candidate to ensure that there is a strong match with the criteria your client initially stated they needed. It is essential to understand your candidate’s primary duties and responsibilities in their current role, you need to comprehend their background and what specific benefits they bring to your client organization, and you need to understand precisely their reasons and motivations behind being receptive to making a change.
Closing Overview
Effective closing is all about the process of qualifying early (asking questions), and then testing the strength of your potential placement through a series of closes throughout the process. Your role as an effective Search Consultant is to educate clients and candidates on what they don’t know-helping them to arrive […]
If/Then Close
One of the best, yet often overlooked closing techniques is the if/ then close. This method revolves around one of the top rules in negotiation: never give up something without asking for something in return. Although surprisingly simple, it’s actually quite powerful and can be used in almost every situation. […]
Answering Question with a Question Close
You know you are a Search Consultant when your significant other says, “can you please just answer my question without asking me one in return?” The answering a question with a question close is a simple strategy to help keep you in the driver’s seat. […]
Similar Situation – Feel Felt Found Close
The similar situation/ feel felt found close is a tried and true technique for handling objections by demonstrating empathy with your clients and candidates. It also enables you to buy some time to think about how to best respond to their objection(s). […]
Reduce to the Ridiculous Close
The reduce to the ridiculous close is so simple that it would be ridiculous not to make this technique a staple in your closing arsenal! This very effective strategy entails breaking down costs into smaller increments to illustrate the feasibility of what is being proposed. […]
Conditional Close
The conditional close is built on the social agreement that if “I” solve your problem, “you” will make a decision. It works by isolating and removing variables that are issues from consideration. The latter leads the way for your prospect to commit to a course of action, provided that the […]
Takeaway Close
The takeaway close is based on the psychology that people dislike when things are taken away from them. It is human nature to want something that we can’t have. However, we must recognize that sometimes your prospect truly does not want what you are offering. […]
Assumptive Close
The assumptive close involves making an assumption that the desired outcome is imminent. Instead of trying to convince your candidate or client to do something, you assume that a positive decision has or will be made. […]
Alternate Choice Close
The alternate choice close is a popular, simple technique and often one of the first closes used by Search Consultants. The formula is to simply ask a question, but give only two choices as a response. In other words, you ask a question and suggest two answers-either of which is […]
Is It Close
The is it close is similar to the balance sheet/Ben Franklin close because it guides the client or candidate towards making a decision. It’s also an excellent method used to uncover hidden concerns and issues. The main gist of how this close works is by asking a series of questions […]
Balance Sheet/Ben Franklin Close
The balance sheet/Ben Franklin close is largely based on Ben Franklin’s method of making decisions. Over a quarter of a millennium later, this close remains as popular and pragmatic as ever. Benjamin Franklin said, “My way is to divide half a sheet of paper by a line into two columns; […]
Minor Points Close
The minor points close is a technique is used to psychologically get your prospect in the mindset of saying “yes” to a number of small decisions (minor points). The Search Consultant asks about minor points, getting decisions on things they might consider if they were actually going to initiate a search, hire a candidate or accept the employment offer.
Risk/Reward Close
The risk/reward close is a relatively simple strategy to overcoming resistance and opening the door to an alternative way of thinking. This technique can be deployed when a gentle nudge is needed to move the hiring process forward.
Walking Down The Street Close
The biggest reason candidates back out at the final moment, when all previous signs had been pointing to a “yes” answer? Fear of change. It is a natural human instinct to crave comfort and security; we like to know what is expected of us and what we can expect from others around us.